Technical Services Expert

1 day ago

Bacoor, Calabarzon, Philippines beBeeTechnical Full time $120,000 - $180,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional customer service and technical support to clients in the PropTech and brokerage sectors.

Your primary responsibility will be to handle a high volume of client inquiries via phone, email, and live chat. You will troubleshoot technical issues, provide solutions, and ensure excellent customer satisfaction.

This role requires strong communication skills, the ability to work in a fast-paced environment, and a keen eye for detail. If you thrive in structured environments, excel under performance goals, and are eager to grow in a client-facing support role, we encourage you to apply.

Key Responsibilities
  • Provide frontline technical support via phone, email, and live chat.
  • Troubleshoot issues using step-by-step SOPs, process guides, and provided tools.
  • Manage support tickets and inquiries, ensuring SLA and CSAT targets are consistently met.
  • Collaborate with leadership in daily check-ins for coaching, feedback, and training reviews.
  • Adapt between support channels depending on business needs.
  • Maintain schedule adherence within the 8 AM – 10 PM ET coverage window.
  • Ensure situational awareness when managing client expectations and drawing boundaries on out-of-scope requests.
Training Path
  • Intensive product training.
  • Email ticket management with daily performance goals.
  • Chat support and phone support training.
  • Ongoing training and assessments for success.
Requirements

Must-Haves:

  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals.
  • Strong situational awareness and problem-solving skills.
  • Comfort with structured processes and strict schedule adherence.

Nice-to-Haves:

  • Real estate knowledge, CRM or Salesforce experience, weekend availability.
  • Zendesk background, experience handling multi-country clients, chat & email troubleshooting.
What's in it for you?
  • Starting Salary: $600 during training, then $800 after training and probation.
  • Bonuses: Performance-based incentives tied to consistency, metrics, and CSAT.
  • Growth Path: Clear opportunities to advance in both earnings and role.

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