Service Process Innovator

1 day ago

Bacoor, Calabarzon, Philippines beBeeTransformation Full time $60,000 - $90,000
Process Transformation Specialist

Transform the service experience of millions of customers and professionals through innovative process design, automation, and artificial intelligence.

Key Responsibilities:
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving breakthrough results.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support the development of decision tree logic, automation flows, and performance metrics to evaluate the success of new initiatives.
  • Document frameworks, playbooks, and best practices for repeatable improvement and cross-team alignment.
Requirements:
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact.
  • Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.

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