Enterprise Account Advocate

1 day ago

Cainta, Calabarzon, Philippines beBeeClientSuccess Full time ₱4,500,000 - ₱7,500,000
Job Overview

The primary objective of this role is to ensure a seamless experience for our largest client by managing daily communications and providing proactive support. This involves working closely with the Enterprise Client Success Manager to execute account strategy and meet performance objectives.

Key Responsibilities
  • Manage daily interactions with the client, responding promptly to requests and needs.
  • Participate in client-facing meetings with the Client Success Manager.
  • Monitor account data and performance, communicating with the client regarding health and performance.
  • Act as a subject matter expert on the client's standards and guidelines, ensuring expectations are met.
  • Identify order issues and lead timely corrections per client specifications, coordinating with the post-production team and relevant stakeholders.
  • Collaborate with Client Support and Operations to drive corrective actions for enterprise clients and provide proactive account support.
Required Skills & Qualifications

This role requires strong problem-solving and communication skills, as well as a proactive approach to client support. The ideal candidate will be detail-oriented, highly organized, and committed to delivering exceptional client experience.

Benefits

This is a remote opportunity that offers flexibility and work-life balance. The successful candidate will have the opportunity to work with a large and diverse client base, develop their skills and expertise, and contribute to the success of the organization.

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