Global Enterprise Account Manager

21 hours ago

Cainta, Calabarzon, Philippines beBeeClientSuccess Full time ₱800 - ₱1,300
Job Title:

Enterprise Client Success Associate

About the Role:

We are seeking an Enterprise Client Success Associate to join our team. This role will be responsible for providing proactive support across all enterprise-level accounts, working closely with our client success manager to ensure that our full enterprise portfolio is receiving consistent, high-quality attention.

  • Manage daily communications with clients, responding quickly to their requests, questions, and needs.
  • Partner with our client success manager to execute account strategy and meet account performance objectives.
  • Review and keep a close eye on account data and performance, regularly reviewing account performance metrics (turn time, etc.) to ensure smooth management of the day-to-day client order experience.
Key Responsibilities:
  • Client Success - Manage daily communications, responding quickly to client requests, questions, and needs.
  • Client Meetings - Participate in client-facing meetings with our client success manager.
  • Account Health & Performance - Review and keep a close eye on account data and performance.
  • Client Support - Work closely with our client support and operations teams to drive corrective actions for our enterprise clients.
  • CRM Utilization - Utilize HubSpot to manage client interactions and track updates.
  • Client Centricity - You'll be a client advocate, focused on capturing client feedback and communicating requests to all relevant cross-departmental stakeholders.
  • Innovation & Workflow Automation - The concept of making processes more streamlined is something you're used to. If you see that something can improve, you advocate for it.
Requirements:
  • Fluency in English, both verbal and written.
  • Ability to consistently work in the Mountain Standard Time Zone (USA) - hours are 8am - 5pm.
  • Consistent access to high-speed internet and reliable equipment (laptop with a working camera and audio).
  • 2+ years of client-facing or account support experience (enterprise SaaS or services industry preferred).
  • Strong problem-solving and communication skills.
  • Strong sense of urgency and proactivity.
  • Prior experience working in a client-facing role.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Detail-oriented with a proactive approach to client support.
  • Familiarity utilizing project management platforms (ClickUp, Asana, Monday.com, etc) is a plus.

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