Global Team Lead

2 days ago

Cainta, Calabarzon, Philippines beBeeManagement Full time $90,000 - $110,000
Job Overview

This role is ideal for a highly skilled professional who can lead a team of specialists across multiple time zones. As the Global App Commercial Desk Manager, you will be responsible for supporting high-touch enterprise sales teams and external marketplace vendors.

We are on a mission to help our customers compete and win in the modern digital economy. Our fast-growing software business serves over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe.

Responsibilities
  1. Develop and implement a global strategy for the App Commercial Desk
  2. Oversee day-to-day team activity and performance as a hands-on people manager
  3. Evaluate and improve internal KPIs for the team of App Desk Sales specialists
  4. Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates, and Marketplace Partners with app questions during the sales cycle
  5. Analyze and report on metrics to measure internal efficiency, including SLAs and support volumes
  6. Collaborate cross-functionally with other teams to support the sales cycle
  7. Partner with content managers and business process analysts to create and maintain process documentation for the App Commercial Desk
  8. Handle internal escalations in a timely manner and resolve problems efficiently
  9. Maintain operational reporting and delivery of executive updates
  10. Provide training and onboarding for new App Desk Sales Specialists
  11. Drive ongoing improvement of related processes and systems
Requirements
  • Minimum 3 years relevant experience in a supervisory or management role
  • Bachelor's degree in Business, Finance, Accounting, Economics, or a related field
  • Proficiency with Excel, including creating ad-hoc formulas
  • Working knowledge of sales service desk tools
  • Background in quoting, billing, and vendor management in a B2B or B2C setting
  • Strong interpersonal skills and ability to work/influence across organizational boundaries
  • Excellent oral and written communication skills, with ability to explain complex concepts
  • Ability to participate in video chats daily to support stakeholders, peers, management, customers, and partners
  • Demonstrated problem-solving skills in complex situations with minimal guidance
  • Accountability and teamwork
Preferred Qualifications
  • Familiarity with Atlassian products
  • Experience with SOX controls or in a controls environment
  • Enterprise software industry experience
  • Proficiency in using Salesforce or similar tools

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