Customer Experience Advocate

1 day ago

Cainta, Calabarzon, Philippines beBeeExcellence Full time ₱800,000 - ₱1,000,000
Job Overview

This role focuses on delivering exceptional customer experiences in e-commerce settings. The Customer Experience Advocate will be the primary point of contact for customers via email, Slack, and chat.

The Role

Key responsibilities include:

  • Providing timely and accurate responses to customer inquiries to ensure a best-in-class customer experience
  • Troubleshooting technical issues, identifying root causes, and offering solutions or escalating when needed
  • Becoming a product expert to answer questions quickly and accurately
  • Managing 20–30 open customer conversations at a time
  • Owning follow-ups and ensuring all tickets are resolved in a timely manner
  • Collaborating with internal teams on escalated or complex issues
  • Spotting trends in support issues and sharing insights with product, tech, and ops
  • Contributing to internal knowledge-sharing (documentation, training, etc.)
Required Skills and Qualifications
  • Proven experience in merchant support, customer support, or a related field
  • Proven experience in e-commerce, SaaS, or analytics
  • Excellent communication and problem-solving skills
  • A passion for helping others and thinking critically
  • Ability to multitask, stay organized, and manage time effectively
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Benefits

We offer a dynamic work environment that values customer-centricity, teamwork, and continuous learning. Our core values include:

  • Putting customers first by being honest and transparent
  • Being helpful by supporting teammates, customers, and partners with generosity and kindness
  • Striving for excellence by committing to being world-class at what we do
  • Building and developing a diverse, world-class team by hiring the best and investing in feedback and growth
  • Having a perspective by speaking up when we disagree and holding each other accountable for making us better

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