Global Customer Advocate

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $80,000
Service Delivery Manager Role

This is a key position within our organization that will focus on providing exceptional customer support and relationship management.

The ideal candidate will have strong experience in IT services and customer relationship management, with the ability to act as the customer's advocate in their region. They will be responsible for fielding support questions, resolving issues, and coordinating with internal teams to ensure a seamless service delivery.

  • Key Responsibilities:
  • Customer Advocacy: Build trusted relationships with customers and ensure ongoing satisfaction.
  • Issue Resolution: Troubleshoot issues and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
  • Service Monitoring: Track the progress of workflows to ensure requests are fulfilled correctly and on time.
  • Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
  • Process Improvement: Serve as the bridge between customers and internal teams, providing valuable insights and feedback to enhance workflows and service quality.

Required Qualifications:

  • Experience: At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology.
  • Language Skills: Well-spoken and well-written English is required.
  • Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
  • Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
  • Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.

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