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Product Growth Strategist
2 weeks ago
About the Role:
We are seeking an experienced Product Customer Success Manager to partner with our Sales, Customer Success and Development teams to design and build perfect customer journeys for our clients.
Proactive AI Agents is a cloud-hosted conversation platform, part of NICE CXone's suite of customer engagement software. It leverages artificial intelligence, natural-language processing, and machine-learning to transform customer journeys.
This innovative solution disrupts traditional call-centers, offering significant cost savings and improved customer engagement rates. As a Product Customer Success Manager, you will play a key role in driving the strategic direction of client accounts, identifying growth opportunities, and delivering successful technical architecture to meet business objectives.
The ideal candidate will have strong commercial awareness, experience managing large projects end-to-end, and excellent relationship management skills. They will be able to articulate technical information clearly to senior stakeholders and demonstrate accountability and ownership.