Sales Operations Manager

7 days ago


Mandaluyong City, National Capital Region, Philippines Vertiv Full time

About the Role

This is a mid-senior level position that requires a Bachelor's Degree in any 4-year course. Preferably a Degree in Finance, Statistics, Engineering, Business Administration, Economics, Ecommerce, or a related technical field. The ideal candidate will have 5 years of experience in customer service and 2 years of experience with Vertiv Customer service environment.

Responsibilities and Duties

  • Collaborate with Product Offering Managers to develop, implement, and communicate list price actions.
  • Maintain accurate list prices in the system and work with business units and/or IT to identify and fix issues.
  • Load list pricing for new SKUs/additional price books monthly; ad hoc requests intra month, as needed.
  • Load BU controls and update items with incorrect commissions.
  • Review uploaded SKUs for any subscription errors and approve/reject based on upload results.
  • Monitor approval queue and support ad hoc requests.
  • Train other departments in uploading list prices.
  • Root cause analysis integration issues between Data Zen/PIM/EBS/CPQ.
  • Identify list price process improvement; work with Pricing team to enhance process.
  • Leads on updating work instructions as required.
  • Supporting, but not limited to own initiatives geared toward streamlining current processes, assisting, but not limited to creating new processes and using new technologies and systems.
  • Generate monthly reports for any pricing related activities establishing sales prices and opportunities.
  • Function as a reliable pricing SME for the sales operations department.
  • Collaborate with Sales, Finance, Product Offering, Order Management, VP of Sales Operations, Director of Services, and the Executive Leadership Team to align list price strategies with overall business objectives and ensure effective execution.


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