Operations Excellence Manager
4 weeks ago
We are seeking an experienced Operations Excellence Manager to lead our US Managed Care operations team in Manila, Philippines. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring quality, efficiency, and compliance, while driving operational excellence and continuous improvement.
About the Role
This is a full-time position that requires relocation to or being based in Manila, Philippines. You will work closely with global and regional teams to align local operations with overall business objectives, manage cost structure and profitability, and lead and develop a high-performing team. You will also identify opportunities for process optimization, implement best practices, and ensure compliance with local laws, regulations, and company policies.
Key Responsibilities
* Oversee daily operations to ensure they meet the company's standards for quality, efficiency, and compliance
* Collaborate with global and regional teams to align local operations with overall business objectives
* Manage cost structure and profitability through rigorous financial planning, budgeting, and cost controls
* Lead and develop a high-performing team to drive operational excellence and continuous improvement
* Identify opportunities for process optimization and implement best practices to enhance efficiency
* Serve as the primary point of contact for all operations-related matters, both internally and externally
* Ensure compliance with local laws, regulations, and company policies
* Develop and implement strategic plans to establish and grow the company's operations to meet client needs. Identify and capitalize on new business opportunities and growth markets within the Philippines
* Build and maintain strong relationships with key stakeholders, including clients, partners, and government officials
Requirements
* 10+ years of experience in operations management, with at least 5 years in a leadership role with a focus on managing business processing services, with an emphasis on optimizing for cost efficiency and service excellence for U.S.-based clients
* Proven track record of managing and optimizing operations in a BPO model
* Strong strategic and analytical skills, with the ability to make data-driven decisions
* Excellent leadership, communication, and stakeholder management abilities
* Proven track record of establishing and managing a large team and shaping the environment
* Deep understanding of the regulatory environment and business landscape in the Philippines
* Experience in servicing managed care clients in the U.S. a plus
* Bachelor's degree in business, management, or a related field; advanced degree preferred
* Fluency in English and Tagalog
* Willingness to relocate to or be based in Manila, Philippines, and work on-site full-time
Benefits
We offer a competitive salary range of $200,000 - $350,000 per year, commensurate with experience, plus benefits and perks.
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