Operations Excellence Manager

4 days ago


Makati City, National Capital Region, Philippines Cartrack Full time

We are Cartrack, a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, empowering all members to drive innovation and efficiency.

Job Overview

This role requires an experienced leader to manage the dealership-sales team by setting service standards and ensuring Key Performance Indicators (KPIs) are met. You will ensure strong coordination between departments for minimal resolution times.

  • Design and implement operational processes for optimal service delivery, customer satisfaction, and productivity.
  • Devise new strategies to increase sales, customer satisfaction, and retention by exceeding expectations.
  • Resolve managerial level customer grievances or special requests.
  • Provide leadership skills and necessary training to the after-sales service teams staff to achieve full competencies and the highest brand image possible.

Responsibilities include daily/weekly/monthly reporting for management review.

Requirements

To be successful in this role, you must have:

  • A Bachelor's Degree in Business or Marketing; a related field is preferred.
  • A minimum of 5 years' experience in Sales within the automotive or SAAS industry; experience in a similar industry is an added advantage.
  • At least 3 years of solid experience in leading a team of sales associates/consultants.
  • Background in stakeholder and client management.
  • Excellent written and verbal communication skills.
  • Proficient in English.
  • Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.
What We Offer

The estimated salary for this position is $120,000 per annum, reflecting the company's commitment to rewarding top talent. Additional benefits include opportunities for professional growth and development, a dynamic work environment, and a competitive compensation package.



  • Makati City, National Capital Region, Philippines RCX Recruitment Inc. Full time

    Job SummaryWe are seeking an experienced Operations Excellence Manager to lead our US Managed Care operations team in Manila, Philippines. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring quality, efficiency, and compliance, while driving operational excellence and continuous improvement.About the...


  • Mandaluyong City, National Capital Region, Philippines Anytime Cleaners Corp. Full time

    Job SummaryWe are seeking an experienced Operational Excellence Manager to join our team at Anytime Cleaners Corp.


  • Quezon City, National Capital Region, Philippines Megavia Motor Full time

    At Megavia Motor, we are seeking an exceptional Operational Excellence Manager to lead our Supply Chain Management team. This role is crucial in ensuring seamless order processing, shipping, and billing to our valued customers.The successful candidate will be responsible for monitoring team performance, guiding the team towards operational excellence, and...


  • Mandaluyong City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    About Us">Manpower Core Group Inc. is a leading provider of innovative workforce solutions, partnering with clients to achieve their business goals."> ">Job Overview">We are seeking an experienced Business Transformation Specialist to join our team in Mandaluyong City. This role will focus on facilitating process improvement, building Operational/Delivery...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    Job SummaryWe are seeking an experienced Operations Excellence Leader to drive operational excellence across our organization.About the RoleOversee governance, process compliance, service reviews, and audits to ensure seamless operations.Manage process management, service reviews, audit, business, and continuous improvement...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    At Cobden & Carter International, we are seeking an exceptional Operational Excellence Director to drive business excellence across our organization. This is a senior leadership role that requires a strong track record of delivering operational improvements and leading cross-functional teams.About the RoleThis is a full-time position with a competitive...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    About UsCobden & Carter International is a leading organization that strives for excellence in its operations.Salary and BenefitsThe estimated annual salary for this position is around $150,000 to $180,000 depending on location and experience.Job DescriptionKey Responsibilities:Drive operational excellence across the organization by overseeing governance,...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    We are seeking an Operational Excellence Strategist to join our team at Cobden & Carter International, a global BPO/customer experience management solutions provider.Job Summary:The successful candidate will be responsible for analyzing company processes and procedures, developing process enhancement strategies, and investigating shortfalls in current...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Job OverviewNeksjob is seeking a highly skilled Operational Excellence Transformation Manager to join our team.ResponsibilitiesProcess Improvement Facilitation: Collaborate with business owners to analyze and improve existing process performance through data-driven insights and employee input in a project environment.Training and Coaching: Develop and...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    About Cobden & Carter InternationalCobden & Carter International is a reputable organization that values operational excellence and strives to maintain high standards across its operations.Job SummaryWe are seeking an experienced Business Excellence Head to join our team. As a key member, you will be responsible for driving operational excellence throughout...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    Cobden & Carter International is a global organization with high expectations for operational excellence. We are seeking an experienced Strategic Operational Excellence Lead to oversee governance, process compliance, service reviews, and audits across the organization.Key ResponsibilitiesDevelop and implement strategic plans to drive operational excellence...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    About the RoleCobden & Carter International is a leading global BPO and customer experience management solutions provider seeking an Operations Excellence Specialist.Job ResponsibilitiesAnalyze company processes and procedures to identify areas for improvement.Develop strategies to enhance process efficiency and productivity.Collaborate with stakeholders to...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    About UsNeksjob is a forward-thinking organization dedicated to delivering exceptional results through process excellence.Job OverviewWe are seeking an experienced Operational Excellence Transformation Manager to join our team. This role will be instrumental in driving business growth through the development and implementation of operational strategies that...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    Job DescriptionCobden & Carter International is seeking a highly experienced and skilled Strategic Operational Excellence Director to join their team.About the Role:This is an exciting opportunity for a seasoned professional to drive operational excellence across the organization, overseeing governance, process compliance, service reviews, and...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    Job DescriptionAt Cobden & Carter International, we are seeking a seasoned professional to drive operational excellence across our organization.Key Responsibilities:Oversee governance, process compliance, service reviews, and audits to ensure seamless operationsLead process management, service reviews, audit, business, and continuous improvement...


  • Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time

    Job OverviewCareer Professionals, Inc. is seeking an experienced Operational Excellence Strategist to lead our process improvement initiatives and drive business growth.


  • Makati City, National Capital Region, Philippines Career Professionals Inc Full time

    At Career Professionals Inc, we are seeking a Chief Operational Excellence Strategist to drive operational excellence across our organization. This role oversees governance, process compliance, service reviews, and audits to ensure that all functions adhere to high standards of process efficiency, compliance, and service quality.The ideal candidate will lead...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Neksjob: Senior Operational Excellence RoleAbout the Job:At Neksjob, we are seeking a talented Operational Excellence Strategist to join our team. This is an exciting opportunity for someone with a strong background in business transformation and process improvement.Key Responsibilities:• Develop and implement operational guidelines and practices that...


  • Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

    About the RoleWe are seeking a highly skilled Operational Excellence Lead to join our team at Gratitude Philippines. In this role, you will be responsible for facilitating process improvement initiatives and assisting business owners in enhancing existing process performance.Key Responsibilities:Develop and implement operational excellence strategies to...

  • Operations Supervisor

    2 months ago


    Makati City, National Capital Region, Philippines Commonwealth Foods, Inc. Full time

    Job Title: Operations Supervisor - Production Excellence Lead">About Commonwealth Foods, Inc.">We are a leading manufacturer of high-quality food products, dedicated to delivering exceptional customer experiences and exceeding industry standards. Our commitment to excellence drives us to seek talented professionals who share our vision and values.">Job...