Operations Excellence Manager
4 days ago
We are Cartrack, a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, empowering all members to drive innovation and efficiency.
Job OverviewThis role requires an experienced leader to manage the dealership-sales team by setting service standards and ensuring Key Performance Indicators (KPIs) are met. You will ensure strong coordination between departments for minimal resolution times.
- Design and implement operational processes for optimal service delivery, customer satisfaction, and productivity.
- Devise new strategies to increase sales, customer satisfaction, and retention by exceeding expectations.
- Resolve managerial level customer grievances or special requests.
- Provide leadership skills and necessary training to the after-sales service teams staff to achieve full competencies and the highest brand image possible.
Responsibilities include daily/weekly/monthly reporting for management review.
RequirementsTo be successful in this role, you must have:
- A Bachelor's Degree in Business or Marketing; a related field is preferred.
- A minimum of 5 years' experience in Sales within the automotive or SAAS industry; experience in a similar industry is an added advantage.
- At least 3 years of solid experience in leading a team of sales associates/consultants.
- Background in stakeholder and client management.
- Excellent written and verbal communication skills.
- Proficient in English.
- Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.
The estimated salary for this position is $120,000 per annum, reflecting the company's commitment to rewarding top talent. Additional benefits include opportunities for professional growth and development, a dynamic work environment, and a competitive compensation package.
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