Operations Manager for Service Delivery Excellence
2 weeks ago
About Us
">Compliant Business Processing Philippines Inc. is a leading provider of business processing solutions in the country.
">Our Team
">We are looking for a highly skilled and experienced Operations Manager to join our team. The successful candidate will be responsible for overseeing the delivery of service results, communicating team status and tasks accomplishment, and providing guidance to the team based on management direction and client's requirements.
">Responsibilities
">- Oversee and monitor day-to-day operations to ensure that service delivery results are met.">
- Communicate team status, tasks accomplishment, and direction to stakeholders.">
- Provide guidance to the team based on management direction and client's requirements.">
- Develop an action plan that the team will use to reach their goals.">
- Lead and facilitate constructive communication (problem-solving and collaboration).">
- Discover Training needs and provide coaching and mentoring.">
- Foster a culture of excellent customer service orientation.">
- Perform job tasks as needed.">
Requirements
">- In-depth knowledge of performance metrics and end-to-end of Customer Service function of freight forwarding.">
- Proven work experience as a team leader or supervisor.">
- Experience in Cargowise.">
- Organizational and time-management skills.">
- Decision-making skills.">
- Strong verbal and written English communication skills.">
- Excellent customer service orientation.">
- Strong familiarity with internet and MS Office applications.">
- Previous contact centre experience in a voice account is an advantage.">
What We Offer
">- HMO and Life insurance coverage on the first day of work.">
- Amenable to work on different shifts (Night Shift).">
- Permanent Work from Home set-up.">
Salary: ₱120,000 per month plus benefits.
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