Customer Engagement Director

5 days ago


Manila, National Capital Region, Philippines TSA Group Full time

TSA Group is committed to creating experiences that people love by revolutionizing the way they connect and communicate with brands.

We're a leader in helping companies acquire, retain and grow their consumer customer bases through our eight call centres in Australia and internationally.

The Operations Manager will play a critical role in leading a team of Team Leaders to deliver required performance and outcomes, including intraday performance management, team leadership, coaching, development and engagement, operational excellence, and customer advocacy centre results.

This role requires a high level of commercial acumen, analytical skills, and the ability to drive business growth through effective team management and strategy implementation.

Excellent communication and problem-solving skills are essential for building effective relationships with internal and external stakeholders, and driving strategic results that exceed both TSA and client objectives.

A strong focus on employee engagement, recognition, and continuous development is crucial for this role.



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