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Customer Engagement Manager

1 week ago

Manila, National Capital Region, Philippines enablesGROUP Full time
About the Role

We are seeking a highly motivated Customer Engagement Manager to develop, implement and optimize customer relationship management (CRM) strategies and loyalty programs. This role will focus on enhancing customer engagement, retention, and lifetime value through personalized marketing campaigns and data analytics.

Key Responsibilities:
  • Develop, implement, and manage CRM & Loyalty campaigns to drive customer engagement and retention.
  • Analyze customer data to segment audiences and personalize marketing efforts.
  • Monitor and optimize automated email, SMS, and push notification campaigns.
  • Track and report on email/SMS marketing campaigns, CRM and loyalty program performance & other relevant data, providing insights and recommendations.