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Customer Engagement Representative

2 weeks ago

Manila, National Capital Region, Philippines Trafilea Full time
Job Summary
We are seeking a highly skilled Customer Engagement Representative to join our team. As a key member of our customer support unit, you will be responsible for providing top-notch assistance to our clients via phone, email, or social media. Your primary goal will be to resolve customer issues efficiently, while also upselling our products and services where applicable.

Responsibilities
- Provide exceptional customer service through various communication channels- Resolve customer complaints and issues efficiently- Upsell our products and services where applicable- Collaborate with internal teams to achieve sales and revenue goals- Stay up-to-date on industry trends and developments

Requirements
- At least 1-year BPO experience- Proficient in MS Office, Google Chrome, Google Docs, and Zoom/Slack- Excellent written and verbal communication skills- Strong customer service orientation- Ability to work on shifting schedules but predominantly during US business hours