Zendesk Optimization and Support Expert

2 days ago

Marikina City, National Capital Region, Philippines beBeeOptimization Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking a highly skilled Zendesk optimization professional to enhance our support processes, improve the user and agent experience, and ensure efficient platform operation.

This role involves collaborating with our team to assess current workflows, identify areas for improvement, and implement tailored solutions using Zendesk best practices.

Key Responsibilities
  • Evaluate and optimize existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Requirements

To succeed in this role, you will need:

  • Proven experience as a Zendesk administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Benefits

We offer a dynamic work environment that fosters growth and collaboration. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

How to Apply

Please submit your application, including your updated resume, for consideration.

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