Zendesk Optimization and Technical Support Expert

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSpecialist Full time $60,000 - $80,000
Job Overview

This role involves refining and maintaining our Zendesk instance to improve support processes and enhance the user and agent experience.

Key Responsibilities:
  • Evaluate and optimize existing workflows, including automations, triggers, macros, and tickets management.
  • Implement best practices for team efficiency and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Required Skills:
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.

Our ideal candidate will work closely with our internal team to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices. This is an excellent opportunity for a skilled and dedicated professional to make a significant impact in improving our support processes.

Benefits:
  • Collaborative and remote work environment.
  • Opportunities for continuous learning and growth.
  • Competitive compensation and benefits package.

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