Zendesk Support Process Improvement Expert

6 days ago

Makati City, National Capital Region, Philippines beBeeOptimization Full time ₱6,000 - ₱8,000
Zendesk Optimization Specialist Role

We are seeking a highly skilled Zendesk optimization specialist to refine and maintain our Zendesk instance. The ideal candidate will play a key role in improving our support processes, enhancing the user and agent experience, and ensuring that our platform runs efficiently.

This role involves collaborating with our team to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

Main Responsibilities
  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance to the team on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Required Skills
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Benefits

The successful candidate will be part of a remote working environment and will have the opportunity to work independently while being supported by a collaborative team.

Please send your updated resume to us if you're interested in this role.

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