Expert Zendesk Optimizer Wanted

3 days ago

Quezon City, National Capital Region, Philippines beBeeOptimization Full time ₱900,000 - ₱1,200,000

We are seeking a highly skilled Zendesk Optimization Specialist to refine and maintain our Zendesk instance.

The ideal candidate will play a key role in enhancing the user and agent experience, ensuring efficient operations, and cost-effective solutions.

Main Responsibilities
  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Requirements
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Bonus Qualifications
  • Zendesk certification(s) is a plus.
  • Experience with customer service metrics and reporting tools.

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