Remote Support Expert

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time $18,000 - $24,000

We're seeking a talented Customer Service Representative to join our dynamic team. In this role, you'll deliver top-tier support to our users, embodying innovation, empathy, and excellence.

Key Responsibilities:
  • Support & Troubleshooting: Respond to customer inquiries via email, chat, or phone within agreed service level agreements, diagnosing and resolving product usage issues efficiently and empathetically.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps, developing and maintaining knowledge-base content, FAQs, and help documentation.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to communicate customer challenges, needs, and expectations.
About You:
  • You have 2+ years of customer support experience in SaaS or tech-driven environments.
  • You possess exceptional written and spoken English skills, with a clear, friendly, and professional communication style.
  • You're skilled at diagnosing problems and walking customers through solutions.
  • You have experience with support tools like Zendesk, Intercom, Freshdesk, or similar.

As a valued member of our team, you'll enjoy a competitive salary package, opportunities for career growth and development, flexible remote work setup, and the chance to be part of a collaborative startup environment.

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