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Experience Manager

1 week ago

Taguig, National Capital Region, Philippines Sutherland Full time

Sutherland is a dynamic and supportive organization seeking an experienced professional to join our team as an Experience Manager - Leadership Position. We're looking for someone who can help us drive success and build a fulfilling career.

About the Role

In this role, you'll have the opportunity to collect and analyze customer feedback, ensuring compliance with key initiatives and building a positive experience. You'll work closely with our team to identify opportunities for improvement and develop strategies to address them.

Responsibilities

The successful candidate will be responsible for:

  1. Collecting and analyzing customer feedback from various internal and external channels.
  2. Ensuring compliance with key initiatives and managing projects to prevent or mitigate issues for future customers.
  3. Building a positive experience through the dissemination of best practices and tracking of metrics.
Requirements

We're looking for candidates with a strong background in customer experience, marketing, or organizational development. Excellent project leadership skills, attention to detail, and good old-fashioned common sense are essential. Additionally, we're seeking individuals who can inspire others to action, influence without authority, and create Customer Journey Maps.