Experience Innovation Manager

2 days ago


Taguig, National Capital Region, Philippines EastWest Bank Full time
About This Opportunity

We are excited to offer a unique opportunity for a skilled Digital Experience Manager (Metrics and Insights) to join our Customer Experience team at EastWest Bank.

The Role

  • Gather and integrate data from various sources to create a comprehensive view of customer experiences.
  • Clean, harmonize, and prepare data for analysis, ensuring accuracy and readiness for insights.
  • Apply advanced analytics and predictive models to identify trends, opportunities, and customer pain points.
  • Build machine learning models to predict customer behavior, satisfaction, and retention, translating data into actionable insights.
  • Develop interactive dashboards and visualizations using tools like Data Bricks and Power BI, automating processes for consistency and time savings.
  • Collaborate with the Head of Metrics and Insights, researchers, and teams across the bank to share insights, drive improvements, and align data with team goals.

What We Offer

  • A competitive salary package and benefits.
  • Performance-based incentives and recognition programs to reward high-performing individuals.
  • Career development and training opportunities.
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths to guide you in your professional growth.


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