Product Experience Manager

7 days ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

We are seeking a talented Product Experience Manager to join our team at Globe Telecom, Inc.

This role is responsible for defining and redefining the customer experience for assigned episodes/micro-episodes based on a strong understanding of customer insights, behaviors, trends, and business needs.

Key Responsibilities:
  • Advocate for end-users to ensure digital product and design decisions align with user expectations.
  • Leverage expertise in user-centered design principles to build simple and usable experiences across Globe's channels, prioritizing customer needs while balancing business and regulatory compliance requirements.
  • Create and maintain user experience documentation, including competitive site analyses, user scenarios, and flows.

The ideal candidate will possess excellent communication and project management skills, with the ability to work collaboratively with stakeholders to deliver high-quality results.



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