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Digital Experience Manager

1 week ago

Taguig, National Capital Region, Philippines EastWest Bank Full time
About the Role

EastWest Bank is seeking an experienced professional to join our Customer Experience team as a Digital Experience Manager (Metrics and Insights).

In this role, you will work with data from diverse sources, collaborate with talented colleagues, and help shape exceptional customer experiences.

The Key Responsibilities

  • Gather and integrate data from various sources (e.g., customer behavior logs, surveys, operational reports) to create a comprehensive view of customer experiences.
  • Clean, harmonize, and prepare data for analysis, ensuring accuracy and readiness for insights.
  • Automate reporting processes to streamline insights delivery and improve efficiency.
  • Apply advanced analytics and predictive models to identify trends, opportunities, and customer pain points.
  • Build machine learning models to predict customer behavior, satisfaction, and retention, translating data into actionable insights.
  • Develop interactive dashboards and visualizations using tools like Data Bricks and Power BI, automating processes for consistency and time savings.
  • Collaborate with the Head of Metrics and Insights, researchers, and teams across the bank to share insights, drive improvements, and align data with team goals.

What We Are Looking For

  • A Bachelor's or Master's Degree in Data Science, Statistics, Mathematics, Computer Science, or any related field.
  • At least 3 years of experience in data analytics, data science, or a similar role; experience in the financial industry (banking or insurance) is a plus.
  • Proficiency in Python for building models and running analysis, SQL for querying and managing data, Power BI for creating insightful dashboards, and advanced Excel skills for data analysis and automating reports.
  • A natural problem solver with a passion for working with data, excellent communication skills to simplify complex ideas, and a collaborative team player who enjoys sharing insights and working together.