Customer Experience Manager

3 days ago


Taguig, National Capital Region, Philippines Best Reliable Resources Full time

We are seeking a highly skilled Customer Experience Manager to oversee daily customer service operations and ensure exceptional customer satisfaction.

About the Role
  • Manage a team of customer service representatives, providing guidance and support to enhance performance.
  • Analyze customer feedback to identify areas for improvement and develop strategies to increase customer satisfaction.
  • Develop and implement customer service policies and procedures, aligning with company standards.
Requirements
  • Educational Qualifications: Bachelor's degree in Business Administration, Communications, or related field.
  • Experience Level: 1-3 years in customer service or management roles, preferably in an office environment.
  • Skills and Competencies: Strong leadership abilities, excellent communication skills, empathetic, detail-oriented, and adaptable.


  • Taguig, National Capital Region, Philippines Michael Page Full time

    Job OverviewWe are seeking a highly skilled Customer Service Manager to join our client's pioneering team in Manila. In this role, you will be responsible for leading a team of customer service professionals in delivering exceptional service to clients.Main Responsibilities- Manage a team of customer service representatives to deliver high-quality service to...


  • Taguig, National Capital Region, Philippines Canon New Zealand Full time

    Select how often (in days) to receive an alert:About the RoleThis position involves providing exceptional customer service and ensuring that customers have a positive experience with Canon New Zealand.The Operations Supervisor will be responsible for handling customer inquiries, processing contracts, and resolving issues in a timely and professional...


  • Taguig, National Capital Region, Philippines Livelyhood Enterprises Corporation Full time

    We are seeking a highly skilled and experienced customer support professional to join our team as a Senior Customer Experience Manager.About the PositionThis role requires a deep understanding of customer needs, combined with strong leadership skills and the ability to motivate and coach others.Main ResponsibilitiesDevelop and implement customer-centric...


  • Taguig, National Capital Region, Philippines Different Technologies Pty Ltd. Full time

    Job SummaryWe are seeking a highly organized and proactive Accommodation Operations Specialist to oversee and manage the daily operations of our accommodation services. The ideal candidate will ensure excellent guest experiences, coordinate with cleaning and maintenance teams, conduct competitor analysis, and manage promotional activities through social...


  • Taguig, National Capital Region, Philippines Sutherland Full time

    At Sutherland, we're seeking a seasoned professional to lead our customer success team. As Customer Experience Strategist, you will be responsible for driving value for our clients by being an expert on best practices in change management.The ideal candidate will have experience in customer success management, a deep understanding of the cloud communication...


  • Taguig, National Capital Region, Philippines Canon New Zealand Full time

    We pride ourselves on delivering the best service management experience possible, and it's thanks to dedicated professionals like yourself that we continue to grow and thrive. At Canon Business Services Centre Philippines, we believe in empowering our employees to reach their full potential and turn their goals into reality.As a Client Services Coordinator,...


  • Taguig, National Capital Region, Philippines AIRR Labs Full time

    AIRR Labs is a dynamic organization seeking a Customer Experience Specialist to optimize our brands' online presence.Key Responsibilities:Execute and manage perfect store online experience for assigned brands across various platforms.Collaborate with internal stakeholders to ensure fit-for-use e-tail content and online assets.Analyze customer behavior to...


  • Taguig, National Capital Region, Philippines SMARTPARK SYSTEMS SOLUTIONS INC. Full time

    The Customer Experience Associate (Reliever) is responsible for managing communication through courteous handling of incoming calls, transferring them to the appropriate departments, and ensuring important messages are conveyed accurately. It includes welcoming visitors and addressing their needs, managing mail distribution, and performing clerical tasks...


  • Taguig, National Capital Region, Philippines HelloConnect Full time

    About UsHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies.We are now making this service available to other companies...


  • Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp. Full time

    Company OverviewPlaymate Leisure Solutions Corp. is seeking an experienced professional to lead its telesales team in retaining high-value customers. The successful candidate will have a proven track record in sales-driven retention roles, ideally in a supervisory capacity. The ideal candidate will be a strategic thinker with excellent communication skills...


  • Taguig, National Capital Region, Philippines ACMobility Full time

    ACMobility Taguig, National Capital Region, PhilippinesCustomer Experience SpecialistAbout the role:This role is responsible for establishing customer service experience processes, implementation, and monitoring compliance. A key focus of this position is to elevate the BYD Customer Journey, ensuring it stands out from other brands and providing a unique and...


  • Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Neksjob Corporation is hiring a Customer Experience Lead to ensure the quality of customer interactions across multiple channels.The ideal candidate will have strong knowledge and experience in quality assurance, with a focus on providing exceptional customer experiences.Key Responsibilities:Monitor and evaluate the quality of customer interactions across...


  • Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

    Job ResponsibilitiesWe are looking for a highly skilled Service Receptionist to join our team at Lexus Manila Inc. The ideal candidate will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for all customers entering our Service Reception Area (SRA).Main Responsibilities:Greet and welcome all customers,...


  • Taguig, National Capital Region, Philippines AIRR Labs Full time

    AIRR Labs Taguig, National Capital Region, PhilippinesCustomer and Store Experience AssociateThe Customer & Store Experience Associate will support and optimize our brands' online presence. He/She will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    We are seeking a customer-focused Customer Experience Associate to join our team at HCLTech. As an L1 Service Desk Analyst, you will be responsible for delivering exceptional customer experiences through technical assistance and support. This involves working with various types of users and communicating effectively using different communication tools.Key...


  • Taguig, National Capital Region, Philippines RSD HRMC Full time

    We are seeking a highly skilled Sales and Support Professional to join our team at RSD HRMC. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide top-notch customer service and support to clientsDevelop and maintain strong relationships with...


  • Taguig, National Capital Region, Philippines Vistaprint Full time

    Company Overview:Vistaprint is a leading provider of marketing and design solutions for small and medium businesses. Our Global English Customer Care team plays a critical role in delivering exceptional customer experiences across various channels.


  • Taguig, National Capital Region, Philippines Fusion Markets Full time

    Job DescriptionFusion Markets is an Australian based Forex & CFD provider with a mission to lower the cost of online trading.The role is located in Taguig with the flexibility of some work from home.We are seeking a Client Success Manager to manage customer satisfaction, analyze data, retain customers, build relationships and provide exceptional customer...


  • Taguig, National Capital Region, Philippines PayMongo Full time

    Our VisionWe aim to redefine the financial landscape with innovative solutions that simplify and empower business growth. At PayMongo, we believe in the power of technology to transform the way payments are processed in the Philippines.As a Customer Success Associate, you will be part of our team that drives company growth and transforms the payment...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    Neksjob Job Posting: Customer Experience Specialist DirectorWe're seeking a highly skilled and experienced professional to fill the role of Customer Experience Specialist Director. This is a unique opportunity to join a dynamic team at Neksjob and contribute to the development of innovative solutions that drive customer satisfaction and loyalty.About the...