Client Experience Manager

4 days ago


Taguig, National Capital Region, Philippines Visage Executive Search Full time
Job Role:
We are seeking an experienced Client Experience Manager to join our team at Visage Executive Search. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service, leading a team, and ensuring operational efficiency. Your primary focus will be on managing customer service operations, improving service quality, and providing technical support to enhance operational performance and resolve customer issues promptly.

Responsibilities:
  • Manage customer service operations, including contact center management
  • Analyze processes, set standards, and implement strategic changes to improve service quality
  • Collaborate with stakeholders to relay customer feedback and maintain accurate records of interactions

Requirements:
  • Bachelor's degree in Business Management, Communication, or related field
  • 3-5 years of experience as a Customer Service Manager in banking or financial services
  • Strong customer-centric focus and excellent communication skills
  • Strategic thinker with leadership abilities and problem-solving skills


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