Technical Support Professional

13 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time $72,000 - $96,000
Job Overview

The Software Support Specialist II role requires a professional to assist partners in diagnosing and resolving product issues or questions. This position involves collaborating with cross-functional teams to troubleshoot, resolve, and document issues, ensuring a positive experience for our partners.

Key Responsibilities
  • Provide exceptional support to partners with a high attention to detail
  • Analyze and document findings to drive resolution
  • Influence others through explanation of facts, policies, and practices
  • Interact with partners via email, phone, chat, cases, and remote sessions
  • Maintain a comprehensive knowledge base of products and services
  • Evaluate business data to identify areas of opportunity for partners
  • Guide junior team members and perform regular queue reviews
  • Identify trending issues and potential software defects for escalation
  • Act as an escalation point for complex issues
  • Contribute to written articles for internal and external knowledge bases
Required Skills and Qualifications

To succeed in this role, you must possess the following skills:

  • Ability to work independently on projects and processes with general supervision
  • Practical knowledge of applicable work areas
  • Adaptability and ability to learn new technology/processes
  • Strong desire to help partners and peers
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and willingness to collaborate with multiple teams
  • Organized and strong attention to detail
Benefits

This role offers a dynamic work environment with opportunities for growth and development.

Working Conditions
  • 0-10% travel may be required

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