Technical Support Professional

6 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱1,500,000 - ₱3,000,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and experienced professional to fill the role of Technical Support Specialist. The ideal candidate will possess excellent technical knowledge and skills, with hands-on experience in troubleshooting hardware, software, and network issues.

This is a remote position that requires delivering exceptional IT service to employees at all levels, including senior and executive leadership.

The successful candidate will have proficiency in newer Windows operating systems, Apple mobile devices, and excellent customer service skills.

Key Responsibilities:
  • Provide technical support for PCs, laptops, desktops, and mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through a ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to security policies and confidentiality agreements.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms as necessary.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve issues related to the Vonage application.
  • Manage user accounts within the Mainframe system.
  • Troubleshoot VPN installation and connection challenges.
  • Perform password resets in the Mainframe system.
  • Monitor system health and performance using Data Dog.
  • Release emails and manage permitted senders through Mimecast.
  • Address and resolve OneDrive-related issues.

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