Technical Support Professional

15 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱1,000,000
About the Role

We are seeking a highly skilled Technical Support Professional to join our team. In this role, you will provide technical assistance and troubleshooting support for clients across various industries.

As a Technical Support Professional, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

To succeed in this role, you must have prior call center experience, strong proficiency in English, both written and spoken, and the ability to work effectively in a remote setting.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Benefits include:

  • HMO Coverage plus a dependent
  • Dental Coverage with in-house dental assistance worth ₱5,000
  • Free meals during training
  • Allowances for rice, clothing, and meals
  • Performance and loyalty bonuses
Working Conditions

This job operates in a professional office environment. The role is largely sedentary and involves long periods of computer and headset use. May need to move or lift up to forty (40) pounds occasionally.

Equal Opportunity Employer

We maintain a work environment free from discrimination, where employees are treated with dignity and respect.

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