Senior Technical Support Professional
4 hours ago
About Our Team
We are a leading analytics engineering company that helps analysts create and disseminate organizational knowledge. We have pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and have been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow.
As a rapidly growing team, we are looking for passionate professionals to join us globally.
About the RoleWe are seeking an experienced Customer Solutions Specialist to join our growing team. This role involves supporting customers through various channels, building technical expertise, taking ownership of customer challenges, and enhancing documentation.
Key Responsibilities- Support customers through tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas.
- Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you are always ready to assist with any challenge.
- Take ownership of customer challenges, from initial troubleshooting to resolution.
- Enhance our documentation, ensuring it is both technically accurate and easily understood.
- Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
- Exceptional written and verbal communication skills.
- A genuine drive for solving problems and helping others.
- A strong technical foundation, especially within a SaaS support environment.
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
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