Advanced IT Technical Support Professional

7 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time $4,200 - $5,500
Job Title:

Technical Support Specialist - Advanced IT Solutions


We are seeking a Technical Support Specialist to join our team and provide advanced technical support, escalated troubleshooting, and assistance in maintaining operational continuity across our systems, hardware, and software platforms.


Key Responsibilities:
  • Tier 2 Support & Troubleshooting - Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management - Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support - Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account & Access Management - Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance - Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Knowledgebase & Documentation - Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support - Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
  • Collaboration & Escalation - Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.
  • Compliance & Audits - Support IT audits and compliance efforts by maintaining secure practices and accurate logs.

 

Requirements:

  • Excellent problem-solving skills and analytical thinking.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in troubleshooting and technical support tools.
  • Knowledge of ITIL framework and ITSM tools.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth of the company.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and inclusive work environment.

Additional Information:

  • This role requires a strong understanding of IT systems, hardware, and software platforms.
  • The ideal candidate will have experience working in a similar role and possess excellent problem-solving skills.
  • We offer a competitive salary and benefits package, as well as ongoing training and development opportunities.

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