Global Customer Engagement Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time $6,600
Job Overview

KITSCH is a global accessory brand recognized for its positive attitude and work ethic. Our mission is to create high-quality, user-friendly products that bring people joy.

Main Responsibilities
  • Engage with customers on social media platforms, responding to comments and messages in a timely and helpful manner.
  • Analyze and resolve complex customer issues through effective communication and problem-solving skills.
  • Offer personalized product recommendations based on customer needs and preferences, driving sales and customer satisfaction.
  • Evaluate unresolved issues and escalate them to relevant departments, ensuring prompt resolution and follow-up.
Required Skills and Qualifications
  • A high school diploma or equivalent education level.
  • 2-3 years of experience in social media community management and customer service.
  • A background in the beauty or retail industry is desirable but not essential.

Candidates should possess excellent interpersonal skills, empathy, and a customer-centric approach. They should also demonstrate a willingness to learn and adapt to new ideas and processes.

What We Offer
  • A dynamic team environment that fosters collaboration and growth.
  • An open-minded culture that encourages innovation and creativity.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

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