Improve Customer Engagement

7 days ago

Sorsogon, Bicol, Philippines beBeeDigitalCustomerExperience Full time ₱3,750,000 - ₱4,500,000

Job Title:

Customer Experience Champion

Are you passionate about delivering exceptional customer experiences and driving business growth? We are seeking a highly motivated and skilled Customer Experience Champion to join our team

In this role, you will be responsible for managing the digital customer experience for our global customers, executing the digital transformation of our customer experience, and identifying opportunities and risks for customers. You will play a key role in supporting our customers across the globe and ensuring that they receive an exceptional customer experience.

  • • Develop and maintain the digital customer experience for all assigned customers
  • • Perform day-to-day management and maintenance of digital tools, promoting process improvement and streamlining repetitive tasks using automation
  • • Identify opportunities for reducing time-consuming tasks by streamlining processes using automation
  • • Monitor digital customer journey outcomes, identifying opportunities and risks
  • • Own communication in the customer success inbound queue, directing customers to appropriate resources and contacts to achieve their goals
  • • Deploy data-driven automated implementation and adoption activities, tracking customer progress to ensure success
  • • Develop and enable digital campaigns at scale, creating response templates for frequently asked customer questions and communications
  • • Ensure data integrity standards are maintained in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization
  • • Assist in coordinating customer success led webinars & campaigns
  • • Collaborate with stakeholders on webinar content
  • • Own inbound opportunity generation and qualification through mail campaigns, webinars, and other means
  • • Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive
  • • Develop and execute action plans from feedback and survey data

If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

  • Strategic Customer Engagement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeMarketing Full time ₱800,000 - ₱1,500,000

    About Our TeamWe are a dynamic organization empowering everyday Asian women and inspiring self-confidence. We have an omnichannel presence across Southeast Asia, with headquarters in Singapore.Our MissionWe're on a mission to become the most thoughtful brand globally for the Asian female consumer, focusing on products, community, and experiences.The RoleWe...

  • Customer Service Process Improvement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeQuality Full time ₱1,343,910 - ₱2,022,116

    Job Title:Operations Excellence ManagerAbout the Role:In this critical position, you will play a pivotal role in evaluating customer interactions and back office processes to identify areas for improvement. Your expertise will contribute to enhancing customer satisfaction, boosting agent efficiency, and maintaining company standards.Key...

  • Unlock Customer Engagement Opportunities

    7 days ago

    Sorsogon, Bicol, Philippines beBeePerformance Full time ₱600,000 - ₱800,000

    Key Performance Marketing SpecialistWe are seeking a highly skilled Key Performance Marketing Specialist to drive transformative results in our online sales strategy.About the RoleThis is a full-time remote position where you will play a crucial part in shaping our customer engagement and retention strategies through data-driven, on-brand messaging. Your...

  • Versatile Customer Engagement Specialist

    7 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerEngagement Full time $45,000 - $60,000

    Job Title: Versatile Customer Engagement SpecialistWe are seeking a skilled and adaptable professional to join our team as a Versatile Customer Engagement Specialist. In this role, you will be responsible for interacting with customers, confirming their interest, and forwarding qualified inquiries to the appropriate retailer.The ideal candidate will possess...

  • Global Customer Engagement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time $6,600

    Job OverviewKITSCH is a global accessory brand recognized for its positive attitude and work ethic. Our mission is to create high-quality, user-friendly products that bring people joy.Main ResponsibilitiesEngage with customers on social media platforms, responding to comments and messages in a timely and helpful manner.Analyze and resolve complex customer...

  • Brand Engagement Manager

    6 days ago

    Sorsogon, Bicol, Philippines beBeeMarketing Full time ₱7,200 - ₱7,890

    Marketing Strategy ProfessionalWe seek a strategic Marketing Specialist to drive brand awareness and client engagement through innovative marketing strategies.The ideal candidate will collaborate with cross-functional teams to create and execute marketing campaigns, analyze performance data, and identify opportunities for improvement to achieve business...

  • Operations Quality Improvement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeQuality Full time ₱700,000 - ₱1,000,000

    Job OverviewEvaluate client support projects and administrative duties to identify areas for improvement, thereby enhancing the customer experience, agent efficiency, and company standards within operations.The Key ResponsibilitiesEvaluate customer interactions via multiple channels to ensure service excellence and alignment with company policies.Review back...

  • Transformational Engagement Leader

    7 days ago

    Sorsogon, Bicol, Philippines beBeeEngagement Full time $90,000 - $115,000

    Transformational Engagement LeaderWe are seeking a Transformational Engagement Leader to drive strategic engagements and deliver transformational outcomes for our customers. As a key member of our Professional Services team, you will work closely with executive-level customers to define business goals and develop clear plans for execution.This is an exciting...

  • Programs Engagement Specialist

    7 days ago

    Sorsogon, Bicol, Philippines beBeeCoordinate Full time ₱1,672,400 - ₱2,498,100

    Support Office Coordinator Position\We are seeking a highly organized and detail-oriented Support Office Coordinator to join our team. The successful candidate will be responsible for providing administrative and operational support to senior team members, including report creation, task coordination, and issue escalation.\Key Responsibilities:\\Provide...

  • Client Engagement Specialist

    7 days ago

    Sorsogon, Bicol, Philippines beBeeClientEngagement Full time ₱468,000 - ₱504,000

    Job Title: Client Engagement SpecialistAbout the RoleWe are seeking a skilled Client Engagement Specialist to lead our client-facing efforts and drive business growth. This role requires exceptional communication skills, leadership abilities, and a passion for delivering outstanding results.The successful candidate will be responsible for building strong...