Senior Remote Customer Engagement Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeIntake Full time ₱20,000 - ₱30,000
Job Opportunity

This role involves working as a remote receptionist, handling patient intake calls, and coordinating appointments with doctors.

  • As an Intake Specialist, you will be responsible for communicating with patients in a friendly and professional manner, gathering information, and scheduling appointments efficiently.

The ideal candidate should possess excellent communication skills, a customer-centric approach, organizational abilities, technical savvy, problem-solving skills, attention to detail, and adaptability.

Key Responsibilities:
  • Frontline Patient Communication: Answer and manage intake phone calls from patients, acting as a remote receptionist, and provide a warm welcome to calm anxious or stressful situations.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and symptoms, maintaining confidentiality and sensitivity when handling personal health information.
  • Appointment Scheduling: Assess the urgency of patient needs and schedule same-day or urgent appointments accordingly, coordinating appointment times by matching patient availability with on-call doctor schedules.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on patient symptoms, location, and timing, using internal roster and location mapping.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors, ensuring they have necessary information and know what to expect.
  • Post-Appointment Follow-Up: Reach out to patients to confirm their issue was addressed and they are satisfied with the service, following up with doctors to verify visits were completed successfully.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process, involving on-call managers or tech support if needed.

As an Intake Specialist, you must work as part of a remote team, communicating with colleagues and doctors across time zones. Reliable punctuality is crucial for seamless handovers and maintaining continuity of service.

Requirements:
  • Excellent communication and interpersonal skills.
  • Customer-centric approach and ability to build strong relationships with patients and colleagues.
  • Organizational abilities and technical savvy to manage multiple tasks and priorities.
  • Problem-solving skills and attention to detail to ensure accurate information gathering and appointment coordination.
  • Adaptability and flexibility to work in a dynamic and fast-paced environment.

We offer a competitive salary and benefits package, including opportunities for professional growth and development.

  • Versatile Customer Engagement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerEngagement Full time $45,000 - $60,000

    Job Title: Versatile Customer Engagement SpecialistWe are seeking a skilled and adaptable professional to join our team as a Versatile Customer Engagement Specialist. In this role, you will be responsible for interacting with customers, confirming their interest, and forwarding qualified inquiries to the appropriate retailer.The ideal candidate will possess...

  • Client Engagement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeClientEngagement Full time ₱468,000 - ₱504,000

    Job Title: Client Engagement SpecialistAbout the RoleWe are seeking a skilled Client Engagement Specialist to lead our client-facing efforts and drive business growth. This role requires exceptional communication skills, leadership abilities, and a passion for delivering outstanding results.The successful candidate will be responsible for building strong...

  • Unlock Customer Engagement Opportunities

    6 days ago

    Sorsogon, Bicol, Philippines beBeePerformance Full time ₱600,000 - ₱800,000

    Key Performance Marketing SpecialistWe are seeking a highly skilled Key Performance Marketing Specialist to drive transformative results in our online sales strategy.About the RoleThis is a full-time remote position where you will play a crucial part in shaping our customer engagement and retention strategies through data-driven, on-brand messaging. Your...

  • Strategic Customer Engagement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeMarketing Full time ₱800,000 - ₱1,500,000

    About Our TeamWe are a dynamic organization empowering everyday Asian women and inspiring self-confidence. We have an omnichannel presence across Southeast Asia, with headquarters in Singapore.Our MissionWe're on a mission to become the most thoughtful brand globally for the Asian female consumer, focusing on products, community, and experiences.The RoleWe...

  • Remote Contact Center Specialist

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000

    Job Title: Remote Contact Center SpecialistThis is an exciting opportunity to make a meaningful contribution to high-impact projects with global brands.As a Remote Contact Center Specialist, you will handle incoming inquiries, proactively engage with existing customers, and promote new services while delivering exceptional customer service.Main...

  • Remote Customer Support Representative

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱2,200,000

    Job OverviewTalent acquisition specialists seek a skilled professional to provide exceptional customer service in a remote environment. The ideal candidate will engage with clients via various channels, delivering prompt and accurate assistance.Key Responsibilities:Respond to inquiries related to product information, order tracking, returns, and account...

  • Remote Customer Support Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱350,000

    Job OverviewWe are seeking professional and friendly customer support specialists to deliver exceptional service to our clients. As a remote team member, you will provide timely and accurate assistance to customers via chat, email, or phone in a courteous and professional manner.Key ResponsibilitiesRespond to customer inquiries related to product...

  • Global Customer Engagement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time $6,600

    Job OverviewKITSCH is a global accessory brand recognized for its positive attitude and work ethic. Our mission is to create high-quality, user-friendly products that bring people joy.Main ResponsibilitiesEngage with customers on social media platforms, responding to comments and messages in a timely and helpful manner.Analyze and resolve complex customer...

  • Growth & Engagement Community Builder

    6 days ago

    Sorsogon, Bicol, Philippines beBeeEngagement Full time $12,000 - $24,000

    Community Engagement SpecialistThis role is about building and managing online communities that drive growth, engagement, and sales for our clients.We're looking for a skilled Community Manager to lead our Discord community efforts. If you have experience in growing and moderating online groups, we want to hear from you!The ideal candidate will be...

  • Programs Engagement Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCoordinate Full time ₱1,672,400 - ₱2,498,100

    Support Office Coordinator Position\We are seeking a highly organized and detail-oriented Support Office Coordinator to join our team. The successful candidate will be responsible for providing administrative and operational support to senior team members, including report creation, task coordination, and issue escalation.\Key Responsibilities:\\Provide...