Senior Customer Experience Specialist
2 weeks ago
We are seeking a skilled and empathetic Customer Service Representative to deliver exceptional customer experiences across various channels.
Job DescriptionThe ideal candidate will possess excellent communication skills, active listening abilities, and problem-solving expertise to address customer inquiries, complaints, and feedback promptly and courteously.
Key Responsibilities- Provide comprehensive information about products, services, and processes to customers.
- Document customer feedback and maintain accurate records of customer interactions.
- Develop in-depth knowledge of company offerings to offer tailored solutions.
- Collaborate with doctors to resolve technical issues during consultations.
- At least 1 year of experience in customer-facing roles.
- Proven track record of delivering exceptional customer service.
- Strong problem-solving skills and adaptability.
- Excellent written and spoken English proficiency.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
As a Customer Service Representative, you will play a critical role in shaping our customers' experiences and driving business growth. If you possess a passion for delivering outstanding customer service, we encourage you to apply.
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