Customer Experience Advocate
2 weeks ago
At our organization, we're dedicated to delivering exceptional customer experiences. This role plays a vital part in that mission.
We're seeking an experienced Technical Support Specialist to join our team. As a key member of our support group, you'll be responsible for providing top-notch technical assistance to customers via live chat and tickets.
As a Technical Support Specialist, your primary focus will be on troubleshooting technical challenges and simplifying complex issues into actionable steps for customers of all expertise levels.
You'll also contribute to various teams or projects aimed at enhancing the customer experience based on evolving customer and organizational needs.
Required Skills and Qualifications- Fluent English language skills (C1 or native), written and spoken
- Experience in customer support in tech or SaaS environments, preferably through live chat, with a proven track record of delivering exceptional customer-focused solutions
- Exceptional communication skills
- Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)
We offer a comprehensive benefits package designed to support your growth and well-being:
- Limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge
- Access to platforms like Reforge and Scribd
- Global conferences and feedback culture
- Digital libraries and industry-leading subscriptions
- Internal mobility opportunities for career advancement
To succeed in this role, you should possess advanced understanding of web hosting technologies, server management, and performance optimization. Additionally, proficiency in content management platforms, hosting control panels, email services, domain management systems, and customer support platforms is highly valued.
Experience contributing to or improving AI-powered systems is also a significant plus.
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