Exceptional Customer Experience Manager

2 weeks ago

Porac, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱1,500,000
Lead Support Specialist

We are seeking a skilled Lead Support Specialist to join our team. This role involves leading a high-performing support team, ensuring excellent customer experience across the customer journey, and driving product fixes and improvements.

Key Responsibilities:

  • Developing a high-performing support team by recruiting, training, and mentoring staff members.
  • Cultivating an inclusive, collaborative, and productive team culture through regular check-ins, feedback, and coaching sessions.
  • Continuously growing the team with uniquely skilled and high-caliber individuals who share our passion for delivering exceptional customer experiences.
  • Providing active coaching and skill development opportunities to enhance team members' potential and performance.
  • Setting stretching but achievable goals, managing performance, celebrating successes, and motivating improvement where necessary.

Delivering Excellent Customer Experience:

  • Elevating our support provided across phone, email, chat, and zoom channels with empathy and clarity in all customer interactions.
  • Ensuring seamless collaboration with other teams to facilitate trialist conversion, product onboarding, account management, and churn mitigation.
  • Contributing to the Help Centre by expanding and improving content accessibility for users.
  • Serving as the highest escalation point for customer queries before involving the development team.

Driving Product Fixes and Improvements:

  • Becoming a product expert with a deep understanding of its use cases to effectively communicate with the product team and resolve complex issues.
  • Representing the 'voice of the customer' by delivering feedback to shape the product roadmap based on common customer needs and questions.
  • Improving bug resolution through process optimization and effective communication with the product team.
  • Spending time in our ticketing system to ensure timely and helpful responses to customers and prospects about software and hardware problems.
  • Providing regular feedback to the team on trends in the support channel, including key metrics and NPS scores.
  • Installing and downloading software, determining requirements, and adapting programs to meet users' needs while ensuring efficient application usage.

  • Exceptional Customer Experience Representative

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000

    At MCI, we're passionate about delivering exceptional customer experiences that drive business growth.Job DescriptionWe're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our clients, helping them navigate their challenges and achieve...

  • Exceptional Customer Experience Expert

    2 weeks ago

    Porac, Philippines beBeeCustomerSupport Full time ₱50,000 - ₱55,000

    Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team. As a key player in our customer support team, you will be the front line of our commitment to excellence. You will engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise.About the RoleThe...

  • Exceptional Customer Experience Specialist

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱50,000 - ₱100,000

    About this RoleWe are seeking an accomplished Remote Customer Service Agent to join our team. As a key member of our customer service initiative, you will be responsible for delivering exceptional customer experiences and resolving complex issues efficiently.

  • Exceptional Customer Experience Professional

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱35,000 - ₱50,000

    Customer Service Associate Job SummaryWe are seeking a customer-focused professional to join our team as a customer service associate. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and online chat.Responsibilities:Manage a high volume of customer inquiries and...

  • Provide Exceptional Customer Experience

    2 weeks ago

    Porac, Philippines beBeeCustomerSupport Full time ₱300,000 - ₱500,000

    Job Title: Customer Support ExpertThis is an exciting opportunity to join our team as a Customer Support Expert, where you will play a vital role in providing exceptional customer support and ensuring the continued success of our customers.As a key member of our squad, you will work closely with customers to understand their organizational workflow and...

  • Exceptional Customer Experience Specialist

    2 weeks ago

    Porac, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000

    Job Title: Product AdvocateApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, Apollo provides sales and marketing teams with verified contact data for over 210 million B2B contacts and 35...

  • Remote Work Opportunity: Deliver Exceptional Customer Experiences

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job OverviewMCI specializes in delivering tailored solutions to meet the diverse needs of our clients. We're committed to excellence and innovation, making us a trusted partner.We're seeking an enthusiastic Customer Service Agent to support various customer service initiatives for well-known clients. In this role, you'll assist customers with inquiries and...

  • Customer Experience Advocate

    2 weeks ago

    Porac, Philippines beBeeSupport Full time ₱18,762 - ₱21,450

    Technical Support Role OverviewAt our organization, we're dedicated to delivering exceptional customer experiences. This role plays a vital part in that mission.We're seeking an experienced Technical Support Specialist to join our team. As a key member of our support group, you'll be responsible for providing top-notch technical assistance to customers via...

  • Customer Experience Specialist

    2 weeks ago

    Porac, Philippines beBeeCustomerSuccess Full time $800 - $1,300

    Customer Success ManagerThis role is a foundational position in the Customer Success team, responsible for fostering strong relationships with assigned customers and delivering exceptional experiences.Support customers by resolving ticket requests efficientlyEnhance documentation on problem-solving, Q&A, and onboarding materials to ensure customer...

  • Exceptional Customer Service Representative Wanted

    2 weeks ago

    Porac, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Customer Service Representative OpportunityWe're seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you'll play a vital role in delivering exceptional service to our clients.This is an exciting opportunity for someone who thrives on creating memorable customer...