Customer Experience Specialist

2 weeks ago

Porac, Philippines beBeeSupport Full time ₱2,500,000 - ₱4,500,000

We are seeking a highly skilled Support Specialist to join our team.

The successful candidate will be responsible for providing exceptional customer service and support to our e-commerce clients. This will involve troubleshooting technical issues, identifying root causes, and offering solutions or escalating when necessary.

Key Responsibilities
  • Deliver best-in-class customer experience by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Requirements
  • Proven experience in merchant support, customer support, or a related role
  • Proven experience in e-commerce, SaaS, or analytics
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a plus
Culture & Values

We are a customer-first organization that lives by the following values:

  • Put customers first - Be honest and transparent. Always act in the customer's best interest.
  • Be helpful - Support teammates, customers, and partners with generosity and kindness.
  • Strive for excellence - Commit to being world-class at what you do.
  • Build and develop a diverse, world-class team - Hire the best, and invest in feedback and growth.
  • Have a perspective - Speak up when you disagree. Everyone is responsible for making us better.
What We Offer
  • Competitive salary and equity packages
  • Flexible vacation and PTO

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