Customer Experience Representative

2 weeks ago

Porac, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000
Job Description:

As a Customer Support Specialist, you will play a vital role in delivering exceptional support to clients and ensuring a positive customer experience.

Key Responsibilities:
  • Provide prompt and efficient support to clients via various communication channels such as phone, email, and chat software.
  • Address customer inquiries, concerns, and issues with professionalism and high customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding the resolution of their issues.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
Requirements:
  • Professional English fluency
  • Experience using Salesforce
  • Minimum 3 years of experience in customer support
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously
  • Fast learner with adaptability in a fast-paced environment
Benefits:

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support and thrive in a dynamic environment, we invite you to apply for this opportunity.


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