Customer Experience Specialist

2 weeks ago

Porac, Philippines beBeeCustomerSuccess Full time $800 - $1,300
Customer Success Manager

This role is a foundational position in the Customer Success team, responsible for fostering strong relationships with assigned customers and delivering exceptional experiences.

  • Support customers by resolving ticket requests efficiently
  • Enhance documentation on problem-solving, Q&A, and onboarding materials to ensure customer success
  • Develop targeted campaigns across digital touch-points to engage multiple customers
  • Identify high-potential and high-risk customers from newly onboarded users or customers
  • Onboard new customers, introducing them to our products and support processes
  • Collaborate with Sales and Support teams to create engagement plans that meet customer objectives
  • Maintain regular contact with your portfolio of customers to proactively identify potential risks
Requirements:
  • Experience working with customers
  • A empathetic individual with a strong drive to help others
  • A passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and maintain accurate documentation
About This Opportunity:

We are looking for an exceptional individual who shares our passion for delivering outstanding customer experiences.

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