Senior Customer Experience Professional

2 weeks ago

Porac, Philippines beBeeQualityAssurance Full time $50,000 - $70,000
Job Title: Quality Assurance Specialist

The primary role of the Quality Assurance Specialist is to monitor and evaluate customer interactions, ensuring that associates adhere to company policies and procedures. This involves assessing demeanor, technical accuracy, customer service performance, and providing feedback to team leaders and managers.

Key Responsibilities:
  • Score each call from 1 to 5 in different KPIs, including communication, approach, resolution, improvement areas, and recollection of information.
  • Identify areas for improvement for teammates and provide written feedback to clients in real-time.
  • Create and manage a QA scorecard form using an Excel document provided by the client.
  • Develop a QA score dashboard to visualize teammate performance and improvement.
  • Participate in weekly calls to discuss AE scores, trends, suggestions, and other insights.
Required Skills and Qualifications:
  • At least 3 years of experience as a Quality Assurance Specialist.
  • Excellent communication and time management skills.
  • Ability to multi-task, establish priorities, work independently, and organize effectively.
  • Proficiency in Excel and Google Suite of Apps (Docs, Sheets, Slides, GMail).
  • Trustworthiness and ability to maintain confidential information.
  • Excellent listening, verbal, written, and interpersonal communication skills.
  • Keen attention to detail and good judgment.
  • Effective time management in a fast-paced, deadline-oriented environment.
  • Knowledge of Microsoft Office Suite Products.
  • Ability to adapt to change and work in a fast-paced environment.
Home Office Requirements:
  • A stable internet connection with at least 50 Mbps postpaid speed.
  • A computer with at least 16GB RAM and Intel i5 core processor equivalent or up.
  • Noise Cancelling Headset.
  • Backup Internet Connection and Power Outage Backup.
  • Dual Monitor.
Benefits:
  • Monthly Company Bonus Program.
  • Paid Vacation Leave.
  • Holiday Bonus.

  • Exceptional Customer Experience Professional

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱35,000 - ₱50,000

    Customer Service Associate Job SummaryWe are seeking a customer-focused professional to join our team as a customer service associate. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and online chat.Responsibilities:Manage a high volume of customer inquiries and...

  • Improve Customer Experience Manager

    2 weeks ago

    Porac, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,800,000

    Job Title: Customer Experience LeadAbout the Role:We are seeking a seasoned professional to oversee the customer experience for our Apparel store. The ideal candidate will have a proven track record of improving shopping experiences and advocating for customer interests in business decisions.Main Responsibilities:Lead and develop a high-performing Customer...

  • Senior Customer Experience Specialist

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000

    Customer Service RepresentativeWe are seeking a skilled and empathetic Customer Service Representative to deliver exceptional customer experiences across various channels.Job DescriptionThe ideal candidate will possess excellent communication skills, active listening abilities, and problem-solving expertise to address customer inquiries, complaints, and...

  • Global Customer Experience Manager

    2 weeks ago

    Porac, Philippines beBeeProfessionalism Full time $80,000 - $100,000

    Project Management ProfessionalAs a seasoned project management professional, you will play a pivotal role in bringing humanity to business by overseeing projects at our customer experience centers. You will serve as the primary liaison, responsible for building, managing, and maintaining project documentation on a global scale.Your key responsibilities will...

  • Customer Experience Expertise Leader

    2 weeks ago

    Porac, Philippines beBeeCustomerExperience Full time ₱3,750,000 - ₱4,500,000

    Job Title: Customer Experience Expertise Leader Location: Remote Work EnvironmentWorking Hours: EST Timezone ScheduleFirst 45 days: 10am - 7pm EST ShiftsAfter onboarding, one of the two agents will shift to 1pm - 10pm EST RotationsJob Type: Full-time PositionCompany OverviewThis fashion brand specializes in stylish and high-quality apparel for tall men and...

  • Customer Service Professional

    2 weeks ago

    Porac, Philippines beBeeCustomer Full time ₱2,150,000 - ₱3,706,000

    Customer Service OpportunityWe are seeking a highly skilled professional to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for delivering top-notch service and driving client satisfaction.Cognizant offers a global career with diverse opportunities across various industries. Our practice...

  • Customer Experience Specialist

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱2,400,000 - ₱2,900,000

    Customer Service ProfessionalWe are a team of professionals dedicated to delivering world-class client experiences.Our mission is to provide excellent customer service in a timely and professional manner. We value our clients' time and strive to exceed their expectations with every interaction.Job SummaryThe Customer Advocate will interact with customers to...

  • Customer Experience Ambassador

    2 weeks ago

    Porac, Philippines beBeeCustomerExperience Full time $12,500 - $25,000

    Job Title: Customer Experience AmbassadorAbout the RoleWe are seeking a highly skilled and empathetic customer support professional to join our team as a Customer Experience Ambassador. In this role, you will be responsible for delivering exceptional customer experiences across multiple industries.You will work closely with clients to understand their unique...

  • Customer Experience Representative

    2 weeks ago

    Porac, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000

    Job Description:As a Customer Support Specialist, you will play a vital role in delivering exceptional support to clients and ensuring a positive customer experience.Key Responsibilities:Provide prompt and efficient support to clients via various communication channels such as phone, email, and chat software.Address customer inquiries, concerns, and issues...

  • Customer Experience Specialist

    2 weeks ago

    Porac, Philippines beBeeSupport Full time ₱200,000 - ₱400,000

    Customer experience is evolving, and we're seeking a detail-oriented professional to join our global team. To excel in this role, you'll maintain a positive attitude at all times and possess excellent communication skills.Job Description:We provide top-tier customer service for brands and tech companies 24/7, every day of the year. Our goal is to deliver...