
Tech Support Specialist
1 day ago
The ideal candidate will provide exceptional support to law firm clients during off-hours, covering U.S. and Asia-based time zones.
- Respond to inbound tickets and live chat inquiries from clients.
- Troubleshoot basic platform issues or user confusion.
- Reference internal documentation to deliver accurate and helpful support.
- Escalate complex issues internally and follow through until resolved.
- Design SOPs for workflows and ticket handling.
Key Requirements:
- Prior experience in customer support (minimum 2 years), ideally covering graveyard/off-hours.
- Tech-savvy with the ability to learn new platforms quickly.
- Strong attention to detail and comfort following procedures.
- Ability to work independently with little supervision during early morning hours.
We Offer:
- A dynamic and fast-paced environment.
- Ongoing training and development opportunities.
- A competitive compensation package.
What We Look For:
- A proactive and customer-focused mindset.
- An ability to work effectively in a team environment.
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