Tech Support Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time $12,000 - $18,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customer queries via chat, email and phone.

Your primary responsibility will be to provide critical, timely support for our customers around the world. This includes resolving support tickets from initiation to resolution, escalating issues to subject matter experts when needed, and updating support content (FAQs, user guides) based on recurring issues and product updates.

Responsibilities:
  • Resolve support tickets from initiation to resolution.
  • Escalate issues to subject matter experts when needed.
  • Update support content (FAQs, user guides) based on recurring issues and product updates.
  • Act as the first point of contact for customer queries via chat, email and phone.

In addition to these responsibilities, you will also be expected to:

  • Ticket Management:
    • Log, track, and resolve customer tickets promptly.
    • Follow through on each ticket until the issue is fully resolved.
  • Problem Solving:
    • Diagnose and fix issues, ensuring seamless hand-offs for complex cases.
    • Implement changes based on customer feedback.
    • Revise and update support materials to reflect current processes and solutions.
    • Work with technical teams to manage escalations and ensure effective resolution.
Requirements:
  • Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving and organisational abilities.
  • Familiarity with CRM systems and support platforms.
  • Self-motivated and capable of working independently.
What We Offer:
  • Remote work opportunity.
  • A diverse team with a flat hierarchy that prioritizes the truth over rank.
  • The resources for people to succeed and give them the freedom to do it.
  • Opportunities to learn from some of the best engineers and creatives.
  • Chance to create a global impact as you immerse yourself in one of the leading healthtech startups.
About Us:

We are a leading healthtech startup dedicated to improving patient care across the world. We design user experiences for joy and ship them fast.

  • Tech Support Specialist for Customer Success

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱18,000 - ₱25,000

    Job OpportunityWe seek a skilled and diligent Tech Support Specialist to deliver exceptional customer experiences through prompt and professional communication.Main ResponsibilitiesRespond to customer inquiries via phone and email in a timely manner, demonstrating strong verbal and written communication skills.

  • Tech Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time $55,000 - $65,000

    About the PositionThe ideal candidate will provide exceptional support to law firm clients during off-hours, covering U.S. and Asia-based time zones.Respond to inbound tickets and live chat inquiries from clients.Troubleshoot basic platform issues or user confusion.Reference internal documentation to deliver accurate and helpful support.Escalate complex...

  • Tech Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time $30,000 - $50,000

    Job OpportunityAre you passionate about technology and customer support?We are looking for a talented individual to join our team as a Customer Support Consultant.This role offers the opportunity to work with a global client base, provide exceptional customer support, and be part of a multicultural and multilingual environment.The ideal candidate will have...

  • Tech Support Representative

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time $40,000 - $55,000

    Customer Support Role">We are seeking a highly skilled Customer Support Specialist to join our global team. In this role, you will provide exceptional customer service via chats and emails, building positive and long-lasting relationships with customers.You will be responsible for meeting team Key Performance Indicators (KPIs) while staying up-to-date with...

  • Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeAdministrative Full time $12,000 - $14,400

    Job Title: Support Specialist - We are seeking an experienced and proactive Executive & Personal Assistant to support our team with a mix of executive, personal, and administrative responsibilities. This is a key support role with plenty of variety and lots of room for growth and impact.This is a mid-senior level full-time job in the administrative industry...

  • Technical Support Specialist

    24 hours ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time $28,000 - $36,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for providing top-notch technical assistance to customers via various communication channels.Key Responsibilities:Provide technical support via calls, chats, and...

  • Insurance Support Specialist

    24 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱240,000 - ₱480,000

    Insurance Support SpecialistWe're seeking a detail-oriented and results-driven Insurance Support Specialist with hands-on experience using Applied Epic.Main Responsibilities:Provide prompt and professional customer service via email, phone, and other communication channels.Create and issue insurance certificates and binders efficiently using Applied...

  • Tech Support Specialist

    23 hours ago

    Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    About Our Technical Support RoleWe are seeking an experienced and skilled technical support professional to join our team. As a technical support representative, you will be responsible for providing top-notch technical assistance and troubleshooting services to our clients across various industries.Your primary responsibilities will include responding to...

  • Customer Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000

    Job Title: Customer Support SpecialistThis role is responsible for delivering exceptional customer experiences across every interaction. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work effectively in a dynamic environment.Support customers via email, phone, and live chat in a timely and professional...

  • Customer Support Specialist

    24 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time $18,000 - $24,000

    Job OpportunityThe Customer Support Specialist role is a pivotal position that requires delivering exceptional service to clients. This involves handling inquiries, resolving issues, and providing guidance while embodying innovation, empathy, and excellence.Main Responsibilities:Support & Troubleshooting: Respond to customer queries via email, chat, and...