Spanish Bilingual Customer Service Representative

1 week ago

Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱60,000 - ₱100,000
Job Overview

This role involves providing exceptional customer service across multiple communication channels, including phone, email, and chat. As a Spanish Bilingual Call Center Associate, you will support a diverse client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English.


Main Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.

Required Skills and Qualifications:
  • You must be 18 years or older.
  • You should have a high school diploma or equivalent.
  • You must be fluent in Spanish and English (spoken and written).
  • You should have at least 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Your typing speed should be 40+ WPM with 95% accuracy.
  • Your grammar assessment score should be ≥ 85% and comprehension score ≥ 90%.
  • You should have strong written and verbal communication skills.
  • You should be familiar with Windows PC applications and able to learn new systems.
  • You should have basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • You should have strong problem-solving, conflict resolution, and negotiation skills.
  • You should be able to multitask, self-manage, and adapt to change.
  • You should be reliable with consistent attendance and punctuality.
  • You should be flexible to work shifts, including weekends and holidays.

Benefits:

We offer competitive compensation packages that go beyond a paycheck. Our benefits include HMO coverage, dental coverage, meal allowance, career growth opportunities, performance bonuses, and more.


About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We value diversity, equality, and inclusion in the workplace and strive to create an environment where every employee feels valued and supported.

  • Diverse Customer Support Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeLanguage Full time ₱2,000 - ₱3,000

    Job Title: Spanish Language RepresentativeAre you looking for a role that utilizes your bilingual skills and allows you to connect with customers from diverse backgrounds? As a Spanish Language Representative, you will have the opportunity to engage with clients in their native language, providing exceptional support and fostering strong relationships.Key...

  • Professional Bilingual Call Center Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCommunication Full time ₱1,800,000 - ₱2,400,000

    Job Title: Bilingual Call Center ProfessionalJob Overview:We are seeking a highly skilled and motivated bilingual call center professional to provide outstanding support to our clients. The successful candidate will attend to inbound/outbound calls, and provide support through various channels like phone, email, chat services.Key Responsibilities:Receive...

  • Multilingual Customer Support Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    We are seeking highly motivated and dedicated professionals who can deliver exceptional customer support in both languages.Key Responsibilities:Manage inbound and outbound calls in both languages.Provide clear and accurate communication across both languages.Assist customers with inquiries, account updates, and general support.Document customer interactions...

  • Customer Service Representative

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱20,000 - ₱25,000

    Job OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're hiring Customer Service Representatives to deliver exceptional...

  • Customer Service Representative

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱20,000 - ₱40,000

    Job Title:Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients through various communication channels.Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱14,500 - ₱17,600

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Handle inbound and outbound calls to resolve customer...

  • Professional Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱18,000 - ₱21,000

    Customer Service Representative Job SummaryWe are seeking a skilled and compassionate customer service professional to provide exceptional support to our customers.Responsibilities:Deliver outstanding customer experiences through phone, email, or chat interactions, resolving complex issues effectively.Conduct thorough research to provide accurate information...

  • Remote Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,000,000

    Job OverviewWe're seeking a talented Customer Service Representative to support our client's customer service initiatives. As a key member of the team, you'll handle inbound and outbound calls, resolve customer issues, and provide excellent service.This is an exciting opportunity for a natural problem solver who thrives on creating memorable customer...

  • Customer Service Representative Position

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeService Full time ₱1,200,000 - ₱2,400,000

    Job Role:We are seeking a Customer Service Representative to provide exceptional support to our clients via various communication channels.Main Responsibilities:Respond to customer inquiries in a professional and friendly mannerHandle product information, order tracking, returns, and account concernsUtilize Gorgias and Shopify to manage tickets and provide...

  • Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines ECE Contact Centers Full time ₱18,000 - ₱23,000 per year

    About the RoleWe are seeking compassionate and detail-oriented Customer Service Representatives to join our healthcare account. As part of the pioneer batch, you will play a key role in ensuring patients and families receive the guidance and care coordination they need.Key ResponsibilitiesHandle inbound and outbound phone calls from patients, caregivers, and...