Customer Service Representative

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱20,000 - ₱25,000
Job Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're hiring Customer Service Representatives to deliver exceptional support to our clients. If you're friendly, patient, and solution-oriented, this is the role for you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:
• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Candidate Qualifications
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Benefits
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

• Medical and dental coverage
• Free meal during training
• Career growth and learning
• Allowances
• Performance and loyalty bonuses
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Plus, more in-office rewards, raffles, recognition gifts, and treats

About Us
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

  • Customer Service Representative

    2 weeks ago

    Dumaguete, Central Visayas, Philippines MAKS Enterprises Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionMAKS Enterprises is dedicated to making automotive module repairs reliable, affordable, and convenient. Founded by an entrepreneur with a passion for fixing TIPMs, we have grown into a global team focused on solving the complexities of maintaining modern vehicles. Specializing in rebuilding modules to perform like new, we combine technical...

  • Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱20,000 - ₱40,000

    Job Title:Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients through various communication channels.Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱14,500 - ₱17,600

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Handle inbound and outbound calls to resolve customer...

  • Professional Customer Service Representative

    6 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱18,000 - ₱21,000

    Customer Service Representative Job SummaryWe are seeking a skilled and compassionate customer service professional to provide exceptional support to our customers.Responsibilities:Deliver outstanding customer experiences through phone, email, or chat interactions, resolving complex issues effectively.Conduct thorough research to provide accurate information...

  • Remote Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,000,000

    Job OverviewWe're seeking a talented Customer Service Representative to support our client's customer service initiatives. As a key member of the team, you'll handle inbound and outbound calls, resolve customer issues, and provide excellent service.This is an exciting opportunity for a natural problem solver who thrives on creating memorable customer...

  • Customer Service Representative Position

    6 days ago

    Dumaguete, Central Visayas, Philippines beBeeService Full time ₱1,200,000 - ₱2,400,000

    Job Role:We are seeking a Customer Service Representative to provide exceptional support to our clients via various communication channels.Main Responsibilities:Respond to customer inquiries in a professional and friendly mannerHandle product information, order tracking, returns, and account concernsUtilize Gorgias and Shopify to manage tickets and provide...

  • Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines ECE Contact Centers Full time ₱18,000 - ₱23,000 per year

    About the RoleWe are seeking compassionate and detail-oriented Customer Service Representatives to join our healthcare account. As part of the pioneer batch, you will play a key role in ensuring patients and families receive the guidance and care coordination they need.Key ResponsibilitiesHandle inbound and outbound phone calls from patients, caregivers, and...

  • Remote Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱2,460,000 - ₱4,190,000

    Customer Support RepresentativeWe are seeking a dedicated and detail-oriented Customer Support Representative to join our team. As a key member of our customer-facing support group, you will be responsible for providing exceptional service to our customers via chat, email, or phone.The ideal candidate will have excellent written and spoken English...

  • Excellent Customer Service Representative Wanted

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱180,000 - ₱250,000

    Customer Service Representative Job SummaryWe are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service experience by resolving product or service problems, answering questions, and processing customer orders.Duties and...

  • Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Job OverviewMCI specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're looking for enthusiastic customer service representatives to support a range of inbound and outbound initiatives for a...