Diverse Customer Support Representative

7 days ago

Dumaguete, Central Visayas, Philippines beBeeLanguage Full time ₱2,000 - ₱3,000
Job Title: Spanish Language Representative

Are you looking for a role that utilizes your bilingual skills and allows you to connect with customers from diverse backgrounds? As a Spanish Language Representative, you will have the opportunity to engage with clients in their native language, providing exceptional support and fostering strong relationships.

Key Responsibilities:
  • Respond to customer inquiries in both English and Spanish via phone and email.
  • Provide accurate and efficient solutions to client issues, ensuring high levels of customer satisfaction.
  • Communicate effectively with internal teams, including sales, operations, and management.
  • Meet or exceed performance metrics, including first call resolution (FCR) rates and average handle time (AHT).
Requirements:
  1. Bilingual fluency in English and Spanish, with excellent verbal and written communication skills.
  2. High school diploma or equivalent required; degree in a related field preferred.
  3. Ability to work in a fast-paced environment and adapt to changing priorities.
  4. Strong problem-solving skills and attention to detail.
  5. Previous customer service experience preferred but not required.
Benefits:

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

At [Company Name], we are committed to creating a workplace that is inclusive and supportive. We welcome applications from diverse candidates who share our values and passion for delivering exceptional customer experiences.

If you are a motivated and customer-focused individual with a passion for languages, we encourage you to apply for this exciting opportunity.

Apply now to take the first step towards a rewarding career with our company.

Work Environment:

This role operates in a professional office environment with a focus on customer service and interaction. The employee will be required to sit/stand for long periods while using a computer and telephone headset. Regularly, the employee may need to move about the office to accomplish tasks, reach in any direction, raise/lower objects, move objects from place to place, hold onto objects, and move/exert force up to 40 pounds.

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