
Multilingual Customer Support Specialist
7 days ago
We are seeking highly motivated and dedicated professionals who can deliver exceptional customer support in both languages.
Key Responsibilities:- Manage inbound and outbound calls in both languages.
- Provide clear and accurate communication across both languages.
- Assist customers with inquiries, account updates, and general support.
- Document customer interactions with precision and attention to detail.
- Escalate complex issues to the appropriate teams when necessary.
- Adhere to company policies and procedures during all customer interactions.
- Achieve performance targets.
- Must be 18 years or older.
- High school diploma or equivalent required.
- Bilingual fluency in English and Spanish (spoken and written).
- Strong listening and interpersonal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Excellent attention to detail and organizational abilities.
Preferred: Previous experience in a bilingual customer service or call center role.
About UsMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet diverse client needs. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
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