Multilingual Customer Support Specialist

7 days ago


Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

We are seeking highly motivated and dedicated professionals who can deliver exceptional customer support in both languages.

Key Responsibilities:
  • Manage inbound and outbound calls in both languages.
  • Provide clear and accurate communication across both languages.
  • Assist customers with inquiries, account updates, and general support.
  • Document customer interactions with precision and attention to detail.
  • Escalate complex issues to the appropriate teams when necessary.
  • Adhere to company policies and procedures during all customer interactions.
  • Achieve performance targets.
Candidate Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Bilingual fluency in English and Spanish (spoken and written).
  • Strong listening and interpersonal communication skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Excellent attention to detail and organizational abilities.

Preferred: Previous experience in a bilingual customer service or call center role.

About Us

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet diverse client needs. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.



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