Professional Bilingual Call Center Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCommunication Full time ₱1,800,000 - ₱2,400,000

Job Title: Bilingual Call Center Professional

Job Overview:

We are seeking a highly skilled and motivated bilingual call center professional to provide outstanding support to our clients. The successful candidate will attend to inbound/outbound calls, and provide support through various channels like phone, email, chat services.

Key Responsibilities:

  • Receive inbound and outbound calls in a courteous, timely, and professional manner
  • Listen, understand customer needs, and resolve any concerns
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete tasks
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer requests.
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer concerns with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
  • Attend to other essential duties related to the position to meet the ongoing needs of the company.

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • The ability to read and speak fluent Spanish and English
  • 6 months voice, email, and chat support call center experience as a Spanish Agent
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • The ability to type swiftly and accurately (40+ words a minute with 95% accuracy)
  • Grammar Assessment passing score > 85%
  • Excellent comprehension skills score > 90%
  • Knowledge of CRM platforms will be advantageous
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Flexibility to work in shifts, including weekends and holidays

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