Customer Support Associate

1 month ago


Bacolod City, Western Visayas, Philippines Neksjob Full time

Neksjob Philippines: Customer Service Representative Job Description


Job Summary:

We are seeking a skilled and empathetic CUSTOMER SUPPORT ASSOCIATE to join our team at Neksjob Philippines. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and issues efficiently, and ensuring their complete satisfaction with our products or services.


Responsibilities:

• Respond to incoming calls from customers, addressing their inquiries, and resolving any problems they may encounter.

• Provide information and clarification regarding our organization's products or services.

• Troubleshoot technical issues, escalating them when necessary.

• Maintain accurate records of customer interactions and resolutions.


About the Role:

This is a dynamic opportunity for an individual who is passionate about delivering top-notch customer support. The successful candidate will have excellent communication skills, a patient demeanor, and the ability to work well under pressure.


What We Offer:

We provide a competitive salary and a comprehensive benefits package, including opportunities for professional growth and development. Our goal is to create a supportive environment that fosters teamwork and collaboration among all employees.


Requirements:

To be considered for this role, you should possess the following qualifications:

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Strong problem-solving and analytical skills.

• High school diploma or equivalent required; degree in a relevant field preferred.


Salary Information:

The estimated salary for this position is PHP 40,000 - PHP 60,000 per month, depending on experience and qualifications.


Working Hours:

Flexibility to work varying shifts, including weekends and holidays, as needed.


How to Apply:

Please submit your application, including your resume and a cover letter, through our website. We look forward to receiving your application and discussing this exciting opportunity further.



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