Telecommunication Account Representative for Customer Support
1 week ago
Talent Outsourcing Channel Solutions is a reputable organization that values customer satisfaction and excellence in service delivery.
Job DescriptionWe are seeking highly skilled and experienced individuals to join our team as Customer Service Specialists for Telecommunication Accounts. The successful candidates will be responsible for providing exceptional customer support, resolving issues efficiently, and ensuring high levels of customer satisfaction.
Key Responsibilities- Handling customer inquiries and complaints via phone, email, or chat platforms
- Providing accurate information and resolving issues in a timely and professional manner
- Upselling and cross-selling products and services to increase revenue
- Collaborating with internal teams to achieve business objectives and improve customer experience
- High school diploma or equivalent required; bachelor's degree preferred
- At least 18 years old
- Excellent English communication skills (written and verbal)
- Experience in customer-facing roles is an asset
- Fully vaccinated
- Willingness to work on-site in Bacolod City
- Proficiency in computer applications and software
- Maintaining a clean and safe working environment
- Ongoing training and development opportunities
- Competitive monthly salary of PHP18,000
This is an exciting opportunity for individuals who thrive in fast-paced environments, enjoy problem-solving, and possess excellent communication skills. If you are a motivated and results-driven professional looking to advance your career, we encourage you to apply.
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